Rental terms and conditions
This text is generated from the company details. It should be reviewed by the company's lawyer before the site goes live.
1. Lessor
The lessor is Metro Rent s.r.o. (ukázková firma), registered at Křenová 52, 602 00 Brno, Company ID 00000002, Tax ID CZ00000002, registered in obchodním rejstříku vedeném Krajským soudem v Brně (ukázka). Contact: ahoj@metrorent.example, +420 700 000 202.
2. Booking and contract
A booking made on this website is a binding order. The contract is formed when we confirm the booking by email. You sign the rental agreement and handover report online or at pick-up.
If we cannot provide the car for your dates, we offer an equivalent car or refund everything you paid.
3. Driver
Drivers must be at least 21 years old and have held a licence for at least 2 years. Only drivers named in the contract may drive the car.
4. Price and payment
Prices are in CZK including VAT. Conversions into other currencies on the website are an estimate only.
The price depends on the rental length as shown with each car. Extras and services are charged as listed in the booking.
5. Deposit
Before pick-up we hold the deposit shown with the car on the driver's payment card. We release it once the car is returned undamaged and as agreed. For damage, missing fuel or extra kilometres we may capture the corresponding amount.
6. Mileage, fuel and travel abroad
The daily mileage limit is listed with each car. Extra kilometres are charged as per the price list.
You receive the car with a full tank and return it full.
You may drive in Czechia, Slovakia, Austria, Germany and Poland at no extra cost. Travel to other countries must be agreed in advance.
7. Cancellation and return
You can cancel free of charge up to 24 hours before pick-up. For later cancellation or a no-show we may charge one rental day.
Late return without agreement is charged for every day started, as per the price list.
8. Insurance and damage
Our cars have third-party liability and comprehensive insurance. For damage caused by the renter, the renter pays the excess stated in the contract. Report any accident, theft or damage to us immediately, and accidents to the police as well.
9. Complaints and disputes
Send complaints to ahoj@metrorent.example. We handle them without undue delay, within 30 days at the latest.
If you are not satisfied, as a consumer you may contact the alternative dispute resolution body: Česká obchodní inspekce (www.coi.cz), or use the EU ODR platform at ec.europa.eu/consumers/odr.
10. Final provisions
Matters not covered by these terms are governed by the law of the lessor's country and by the rental agreement.